Frequently Asked Questions

Program overview


Once you've ordered

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Why participate?

We are so glad you asked! Our mission at Prosperity Candle is to create economic opportunities for women in and from regions of distress globally. By providing training in entrepreneurship and candle- making – a business that can grow quickly to earn well above a living wage – we are investing in women to break the cycle of poverty in places like Haiti, Iraq, and here in the U.S. Our goal is empower women as entrepreneurs, community leaders, and agents of change.

Our new Community Sales Program enables us to offer the women’s candles at discounted prices, giving our partners an affordable fair trade product that has a real impact on both the customer and the creator. And they serve as great fundraisers for local programs. Learn more about ways to spread the light of fair trade with our candles.

Through this program, you will do more than provide opportunities to women who have been marginalized – you will also help educate your congregation and fellow community members about the power of fair trade, investing in women to end poverty, and purchasing with one’s values. You are encouraging and making it possible for more people to engage in compassionate consumption!

In addition, when we enter into a formal agreement with a denomination/organization, we also donate a portion of all sales from those congregations/units back to the denomination/organization.

How does the donation for a denomination work?

We track all of the sales that come in from each of our denominational/organizational partners. We then give an agreed upon donation (currently 5%) back to that partner to the fund of their choice. For example, Christian Church (Disciples of Christ)'s Week of Compassion designates the Women’s Empowerment Fund and the United Methodist Committee on Relief (UMCOR) designates their Hunger fund.

I’d like a custom candle design and donations! How do I become a formal community sales program partner?

To become a formal community sales program partner, which includes donations and the option for a custom designed label, we would need to work with the national leadership of your organization. If this is of interest, please contact Kaitlin Hasseler to discuss next steps. We can also design custom candles for single events and major recognition opportunities for smaller groups – learn more about our Custom Candle Program here. (For example, UMCOR gave custom candles to all attendees of the 2012 General Assembly, and World Vision’s Women of Vision are giving custom candles to participants of their upcoming Fall 2013 conference.) We’d love for you to join us in giving gifts that communicate your brand AND help ensure your values endure!

If I order more cases, do I get a bigger discount?

At this time, we are not able to offer additional discounts. Our prices are designed to support our women artisans first and foremost, so additional discounts would limit our ability to pay a living wage.

What will shipping cost? Are there free shipping options?

While each address/region has different shipping costs, the average cost to ship a case of 36 candles tins in the domestic US is around $15. The cost to ship a case of the Justice Makes Scents Gift Sets and Advent Gift Sets is around $27. It may be helpful to note that the more cases you order at one time, the more cost effective shipping becomes. For travel tin candles, we are able to offer free shipping on orders of 3 or more cases. We are not able to offer free shipping on our gift sets at this time. But we still make donations!

I'm ordering for a specific event. How long does it take to receive my order?

We aim to ship all orders within 48 hours, with delivery to your door within 10 business days. Most people receive their orders in 4-5 days. Custom designed labels take a little longer. We recommend that you place orders 3 to 4 weeks before an event or sale date. During peak order periods (October through early December), we suggest ordering as early possible. Please don’t hesitate to give us a call (413 727- 3078) if you would like to know what we have in stock and how quickly we can ship your candles.

Can I get a refund if not all of the candles/gift sets sell?

Unfortunately, we cannot offer refunds for unsold products. But the nice thing about our candles and gift sets is that they can be used for many different events and seasons, so there is always a good reason to have them in hand. And candles are a consumable good, which means people need more when they burn down!

Can I order a different/smaller amount of products than the cases?

The discounts we offer in the Community Sales Program are based on a minimum order of 1 case of each product. At this time we are not able to offer customized cases. However, this may change as our program grows, so stay tuned and please do give us your feedback – we appreciate it. There are many products you can purchase on an individual basis on our website at regular retail prices... please visit our online store to see what’s new and exciting!

What comes in each case?

Along with your candles, you also receive a welcome letter, brochures, story cards, and a feedback survey.

What else? If there is something else that would be helpful, please let us know!

I ordered a case and have my candles and gift sets. Now what do I do?

Here are a few ideas:

Give As Gifts – our candles are the perfect way to recognize the time and service of volunteers, committee members, church staff, lay leadership, speakers & more

Host a Sale - Empower more women and increase access to fair trade products by selling candles and gift sets to your congregation and broader network after church services, at holiday bazaars, committee meetings, etc. They beautifully complement similar programs from fair trade champions like Equal Exchange and SERRV International.

Fundraise - You can support women artisans, promote fair trade in your church, AND raise money for your congregation’s local projects/campaigns at the same time by setting your own selling prices (see below for suggested price ranges).

We would love for you to incorporate our mission and story into any larger denominational/ congregational/ group meetings you have and to spread the word about our products afterwards. If you are interested in doing so, we have a number of resources to use, including a Video, PowerPoint presentation, and additional handouts. Contact Kaitlin Hasseler to learn more about these resources.

I am going to host a sale/fundraiser. How can we promote our sale?

Send out invitations (by email, regular mail, evite services, or by hand)

Include in bulletins, create a poster, post on message boards

Create an insert to be included in other materials (a brief flier explaining the program)

Send out a press release (for print and online media) and share widely

Show a PowerPoint Presentation at Church, Sunday School, or Bible study groups (we can send you one!)

Jump on social media... invitations and reminders can be posted on Facebook, Twitter, Instagram and more. Ask your friends and family to help spread the word.

We are happy to consider helping create additional materials – please contact Kaitlin Hasseler at with your requests and suggestions.

I'd like to fundraise with the candles/gift sets. How much should I charge?

You can choose to sell the candles and gift sets at any price you choose. Here are our suggested prices for the travel tins and gift sets:

4 oz Travel Tin Candles sell for $12 on our website, and our partners have sold them from between $10- $16. (Your cost is $8 each)

Justice Makes Scents Gift Set has a suggested retail value of $30. (Your cost is $25 each)

Advent Candle Gift Set sells for $35 on our website. (Your cost is $30 each)

As always, we love feedback and suggestions on all aspects of our work, programs and prices.

I decided to host a sale/fundraise. What do I do now that the sale is over?

First of all, awesome job! We’d love to hear about your experience and get your feedback on what went well and how we can help make the experience even better the next time.

Please fill out the brief customer feedback survey included in your welcome packet and email it to or mail it to Prosperity Candle, 116 Pleasant Street Suite 362, Easthampton, MA, 01027.

We'd love to see photos if you have them!

Have another question?

If you have more questions, please contact our team at or by phone at (413) 727-3078. We are happy to provide answers.

Kaitlin Hasseler
Director of Partnerships
(413) 727-3078 x 2