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Custom Candles: Frequently Asked Questions
Is there a minimum order quantity?
- Yes – this makes it possible for us to create the custom label designs at no additional cost.
- For the travel tins, the minimum order is 100 candles.
How much does shipping cost?
- Shipping depends on the size and destination of your order. We ship by USPS, UPS Ground, and UPS Freight from Massachusetts to anywhere in the world.
- As a reference point, 100 tin candles costs $18-$40 to ship within the U.S, and 1,000 tin candles costs $50-$90 to ship within the U.S.
- We are happy to provide an estimate prior to ordering.
Can you ship directly to recipients (drop-ship)?
- Yes! We have just added this option, much to the delight of customers.
- The cost of packing and shipping individually adds $1.25 to each candle for the box and labor, plus regular postage via USPS or UPS.
- Simply send us an Excel file with the recipients’ names and addresses, and we’ll take it from there!
Can you include a customized note and materials from us?
- Yes! We can include a notecard with your logo and message for an additional $0.75 each. Simply send us an Excel file with the recipients’ names, and we’ll take it from there.
- Or we can include a standard message from you, affixed to a Prosperity Candle story card, at no extra charge.
- We are happy to include your materials (card, pamphlet, etc) at no additional charge.
How long do orders take to deliver?
- Generally 3 weeks from time of order.
- For orders of more than 1,000 candles, we may need an extra week or so.
- If you’re ordering at the last minute, don’t worry! We’ve been known to design, produce, package and ship orders in under a week.
Are the candles scented?
- We offer both scented and unscented candles.
- Currently we have 17 wonderful scents to choose from.
- For $10, we are happy to send you a selection of samples if you’d like to test them!
What do you need to create a custom design?
- Your logo and any graphics in print resolution (300 dpi), ideally in AI or EPS file format.
- Any other images in print resolution, ideally in JPG format.
- The message you seek to convey.
- Any color or font preferences.
- The URL you’d like to include on the label.
- Your wax and scent preferences.
Are there any custom options beyond travel tins?
- Yes. While our travel tins offer the most customization at the lowest cost, we do offer a few other custom candle options -- let's brainstorm!
- The Vessel of Light is our high-end candle with a custom designed gift box and the option to engrave your logo onto the glass (10 oz, burns 40 hours).
- For more ideas, please see our gift catalog.
Can a custom candle be included in a gift set or basket?
- Yes indeed! Gift baskets are available with a customized selection of candles, gourmet foods and additional fair trade accessories to meet every taste.
- We have a number of already designed gift sets that may inspire you, but feel free to create your own!
Is your question not answered here? Contact Kaitlin Hasseler at 413-727-3078 extension 2 to learn more and get your order started!